Shipping & Returns
Please allow 3-4 days for processing and 5-7 business days for shipping.
All sales are FINAL and there are no refunds allowed under any circumstances due to covid-19. We will allow returns but because we can't do anything with the merchandise you send back, we have to issue you store credit.
Order processing begins as soon as an order is submitted. As a result, Order modifications are not permitted after an order is submitted. This includes changes to product, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to complete all return requests within 7 days of receipt in order to qualify for a store credit. Any return request not received within the specific time frame will be disqualified, The product must be sent back in the original packaging condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored or altered in any way (Original ties must remain in tact as it was received by the customer). Send your return item(s) including your first name, last name,phone number, the reason for the return and original receipt to: firstname.lastname@example.org
No hair will be taken back after 10 days of purchase. Check hair immediately and return as soon as you can for an exchange or refund.